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Company
Privacy Information and Policies:
Privacy
Policy:
We
are committed to your personal privacy. We do not sell, give or
rent the names and addresses of our customers to any third parties.
We respect your privacy. Your return e-mail address is only used
to respond to e-mail's we receive. Addresses are not used for any
other purpose and are not sold or shared with third parties.
Secure
Payment Options:
We accept MasterCard, Visa, American Express, Discover Card and PayPal along with Business or Personal Checks. All transactions
are handled through a SSL secure server. All prices are shown in U.S. dollors, all payments either by credit card or by check must be drawn on a U.S. Bank. We do not accept any international payments.
Links
to Third Party Sites:
The site may contain links to other third party sites. We are
not responsible for the privacy practices or the content of these
third party sites.
Copyright:
All content included on this site, such as text, graphics,
logos and images are the property of Decorating etc. or its
suppliers and is protected by U.S. and international copyright
law. The compilation (meaning the arrangement and assembly) of
all content on this site is the exclusive property of Decorating etc. and protected by U.S. and international copyright laws.
The content of this site is intended for use as an on-line shopping
resource. Any other use, including the reproduction, modification,
distribution, transmission, or republication, of the content on
this site is strictly prohibited.
All
trademarks and brands are property of their respective owners.
Disclaimer:
This site is provided by Decorating etc. on an "AS IS" basis.
Decorating etc. makes no representations or warranties of any kind,
express or implied, as to the operation of the site, the information, content,
materials or products, included on this site. To the fullest extent permissible
by applicable law, Decorating etc. disclaims all warranties, express
or implied, including but not limited to, implied warranties of merchantability
and fitness for a particular purpose. Decorating etc. will not be
liable for any damages of any kind arising from the use of this site, including
but not limited to direct, indirect, incidental punitive and consequential
damages.
Data
Security:
To
prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and
secure the information we collect online.
Data
Accuracy:
Decorating etc. makes all reasonable efforts to ensure the accuracy,
correctness and reliability of the site content, but we make no representations
or warranties as to the site's accuracy, correctness or reliability. Decorating etc. reserves the right to correct improperly priced items at any
time. In the event an improperly priced item is discovered after credit
card processing, Decorating etc. will promptly void the sale, issue
a refund via the same method used to purchase the item, and give the customer
an opportunity to purchase the item at its proper price.
Sales
Tax:
Decorating etc. is a registered corporation in the State
of Virginia and is responsible for collecting Virginia state sales
tax on all orders shipped within the state. Our shopping cart will
automatically calculate this tax on all orders shipped within the
state of Virginia.
Warranty
Policy:
All products are covered by manufacturer warranties.
Cancellation
of Orders:
You
have 72 hours from the time the order is placed to cancel the order
for a full refund. If after the 72 hours you wish the order cancelled,
we will attempt to cancel the order with the manufacturer, if the
order can not be cancelled with the manufacturer, there will be a
25% restocking fee charged. Orders should not be considered cancelled by you, unless you receive from Decorating etc., a cancellation confirmation number, which you will only receive upon our verification with the manufacturer that the order has been cancelled.
Order Confirmations:
Order confirmations are automatically sent to the billing address email given by you during checkout. If upon placing your order online, you don't receive an email confirmation within a few minutes, please contact us immediately
at 1-866-IDECOR8 (1-866-433-2678) or by e-mail at support@decorating-etc.com. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy, you
have 72 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 72 hours you wish the items on the order changed,
we will attempt to make the change with the manufacturer, if the
order can not be changed with the manufacturer, there will be a
25% restocking fee charged. Orders should not be considered changed, unless you receive from Decorating etc., a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving the aforementioned email confirmation, you will be required to reply to the change order as verification by you of the changes.
Delivery Times:
Delivery times vary for each manufacturer. Please check the product details screens for each manufacturer’s delivery times.
While all products are checked for availability, items may still become backordered after the order has been placed. Cancellations fees will not apply to backordered items with lead times greater than 60 days. We will notify you if an item is backordered and has a lead time greater than 30 days. After notification, you will have three business days to cancel the backordered item without cancellation fees.
Order Accuracy:
Please check your order confirmation email for accuracy. It is the responsibility of the customer to ensure that the order placed online or over the phone is accurate. Decorating etc. will not assume any cost to exchange items purchased in error. If a replacement item is necessary, Decorating etc. will create a new order and refund the returned item less return fees, as defined in the Return Policy section.
Return
Policy:
(Return Policies may Vary by Manufacturer, Please Check Individual Manufacturer's Screens Prior to Ordering)
All
returns must be made within 30 days of receipt. No returns will
be accepted after 30 days from receipt. All items must be in new
condition and in their original packaging for resale. Items which
have been installed can not be returned. Light bulbs and wire are
not returnable. A 25% restocking fee will be charged on all returns.
Shipping charges are not refundable. Return shipping charges are
the responsibility of the customer. Your credit will be issued
upon inspection by Decorating etc. Please contact Decorating etc. for a return materials authorization (RMA) at 1-866-IDECOR8
(1-866-433-2678) or via e-mail at returns@decorating-etc.com prior
to shipping anything back. All returns must have a RMA number enclosed
in order to insure proper crediting, and must be shipped fully
insured.
Refused Deliveries:
If the product is refused upon delivery, standard restocking fees don't apply, instead, the customer becomes responsible for the freight charges both to and from the manufacturer, as well as the manufacturer’s restocking fee, which may total to greater than 50% of the purchase price.
Damaged
Shipment or Defects in Merchandise:
Upon receipt of your product, please inspect the packaging
to ensure that it has not been damaged. If the packaging or product
has been damaged, be sure that it is noted by the carrier on all
shipping documents and contact Decorating etc. immediately
at 1-866-IDECOR8 (1-866-433-2678) or by e-mail at support@decorating-etc.com.
Any claims for merchandise defects must be made through our customer
service department at 1-866-IDECOR8 (1-866-433-2678) or by e-mail at support@decorating-etc.com within
10 days after receipt of merchandise. We will send a replacement
part or replace the entire fixture at our discretion. No refund
on broken fixtures, if you choose to return a broken fixture without
requesting replacement, there will be a 25% restocking fee. Shipping
charges are not refundable. Return shipping charges are the responsibility
of the customer. All returns must have a RMA number enclosed
in order to insure proper crediting, and must be shipped fully
insured.
Shipping
Errors:
All
claims for shipping errors must be made through our customer service
department at 1-866-IDECOR8 (1-866-433-2678) or by e-mail at support@decorating-etc.com within
10 days after receipt of merchandise. Any shipping cost associated
with shipping errors will be the responsibility of Decorating etc.
Shipping
within the continental United States:
- Shipping
is Free for orders over $100.00 via Ground Shipping to locations
within the continental United States. For orders up to $100.00
there will be a $10.00 shipping & handling charge added at
the time of checkout.
- Large items or orders may need to be shipped using freight depending on weight and size. You will be advised of the cost before shipping. All prices are quoted in US dollars.
- Any additional shipping fees that result from additional services provided at the time of delivery are the responsibility of the customer. This includes indoor delivery of products shipped via freight companies and / or rerouting of packages to an address different than the "ship to" address provided at the time of ordering.
- Signature service is not offered unless requested upon placing your order, unless this service is requested Decorating etc. will not be liable for any items lost or stolen during shipping.
- In the event that an item is lost and / or damaged during shiping a claim will need to be filed with the carrier and the outcome of this claim received prior to the issuance of credit and / or replacement. Credit and / or replacement cannot be issued unless the claim is settled successfully.
Shipping
to Hawaii:
Additional
shipping charges will apply for delivery locations in Hawaii. Upon
placing your order, you will be contacted by our customer service
department regarding the additional shipping charges. Decorating
etc. uses several methods of shipping to Hawaii to ensure the best
value for our customers.
Shipping
outside the continental United States:
For orders shipped outside of the continental United States, the shipping
costs are Not included. A customer support representative will e-mail
the customer a shipping quote for their approval. At that time, the customer
can either accept the shipping charge or cancel the order without penalty.
Decorating etc. is not responsible for any taxes, duties, or fee's
including Brokerage fee's that are associated with any purchases made outside
of the United States; these added charges are the responsibility of the
customer. |
